Please read the following Terms and Conditions, if there is anything you don’t understand please feel free to contact us.
Cakes by Ann bespoke wedding cakes and celebration cakes are subject to the following Terms and Conditions.
All our ingredients are of the highest quality.
Our cakes may contain nuts or nut traces.
We prefer four weeks’ notice on wedding cakes but will accept short notice wedding cakes subject to the availability of the date required.
We require a £50 deposit on placement of each wedding cake order.
Please note that all deposits are non refundable.
You can be informed if required when your wedding cake is ready for viewing. This is usually in the week prior to your big day.
Please note that where a wedding cake has both fruit and sponge tiers completion will not take place until the day before the occasion, to keep the sponge cake fresh.
For wedding cakes the final payment is due at least four weeks before delivery date, either by cheque, credit card or cash.
Wedding Cake Sponge Tiers and Celebration Cakes:
If you require your wedding cake or celebration cake to be created with any sponge tiers, we recommend that the sponge tiers be consumed on the day to ensure they are as fresh as possible, we do not add any preservatives or additives to our cakes to prolong shelf life.
Cakes are to be collected from our premises on the day before the occasion unless delivery is arranged.
Local delivery within a radius of our premises will be free.
If delivery is required outside this radius, we will provide a quotation.
If you order any of our cakes and have them delivered by courier, please check your cakes before signing for them, once signed for any compensation for damages will have to be claimed from the carrier by yourself.
Wedding Cake Cancellations:
Due to having to acquire certain components for our wedding cakes and order these months in advance it is necessary to implement the following conditions when a wedding cake order is cancelled.
90 days from your wedding date - 100 % of the total cost will be payable unless we can fill the date.
Wedding Cake cancellations must be made in writing.
Wedding Cake Stands or Bases:
We supply our wedding cake stands and bases Free of charge, subject to a refundable deposit, our stands and bases are used by many couples and should be returned to us within seven days of your wedding date, stands or bases returned after seven days will result in the loss of your deposit and be charged at £25 per week, unless agreed by us. Please have some consideration for other couples and return them promptly.
We reserve the right to seek compensation for stands and bases not returned or damaged when returned and to recover cost for replacements.
We will try our very best to supply the wedding cake base/stand in the colour and size you require but on occasion this may not be possible due to clients not returning bases on time, we will however supply an adequate replacement.
All payments for our celebration cakes must be made before orders can be processed unless previously agreed or paying on collection or delivery.
From time to time certain components for our celebration cakes and wedding cakes will become unavailable or obsolete and may have to be replaced, this is totally out of our control, however we will replace these with components of equal or better quality and we reserve the right to do this without consultation.
Cakes by Ann reserve the right to halt any special offers or promotions at any time.
All of our cakes are sent in perfect condition, we don't send our celebration cakes or wedding cakes by courier. Corporate cakes can be sent by courier or delivered by our personal delivery service.
Although we very seldom receive anything but praise for our cakes and services, it would be silly to say we never have any complaints, On these rare occasions we do take complaints very seriously.
If you have a complaint we ask that you contact us within 2 days of receiving your cake, please keep the cake for inspection as we may have to send a sample to a food lab for a report.
Please note that there is a charge for sending samples to the food lab but this will be paid by us if we are found to be at fault, If the food lab report states that we are within the shelf life for the cake/s when delivered we will expect that the costs incurred be covered by the client.
Please note that we adhere to very strict production standards always, sponge cakes are individually mixed and baked 2 days prior to delivery, covered and decorated 1 day prior to delivery and to be consumed at their best should be eaten on the day of delivery or the day after.
Kept under ideal conditions our sponge cakes can be kept longer, up to seven days, but we don’t add any preservatives or additives to prolong shelf life.
Our sponge cakes are made to our own recipe and are not the same as the white mass produce cheap sponge that you will find in other shops.
Our Terms & Conditions
When ordering your wedding cake or celebration cake it is believed that you have read, understood and accept our terms and conditions.
We reserve the right to alter, delete or review any of the above terms and conditions and to do so without prior consultation or notice.
Cakes by Ann
'You Deserve the Wedding Cake of your Dreams'